Terms of service

These Terms of service (the «Terms») govern the use of themailamber.app website, the Mailamber account, theMailamber application for Windows and the related subscription services. By creating an account you confirm that you have read and accepted these Terms and theprivacy policy.

1. Subject matter

Mailamber is an email client for Windows built on a local-firstarchitecture: for all core functions (sync, reading, searching and organising mail), email contents, IMAP/SMTP credentials and access tokens stay exclusively on the user's device and do not pass through the Provider's systems. The Provider's online services are limited to account, license, payment and support management and — in the plans that include it — theoptional artificial intelligence assistant: when the user freely chooses to invoke it, only the text they submit is transmitted to the Provider's systems and to the AI model providers listed in the privacy policy (section 10), which governs that processing. No AI feature is mandatory. Thanks to this architecture, the application keeps working for reading, searching and organising mail even when the Provider's online services are unavailable.

2. Who provides the service

The service is provided by (the «Provider»):

• Antonio Maraucci — sole proprietorship
• VAT number: IT09286091211
• Registered address: Via Raffaele Gasparri 16, 81100 Caserta (CE), Italy
• Email: support@mailamber.app

3. Account and requirements

• An account is required to use Mailamber and the paid plans, and is reserved to persons with the capacity to enter into contracts under the law applicable to them.
• You warrant that the data provided at registration is accurate and kept up to date, and you are responsible for keeping your credentials confidential and for the activity carried out through your account.
• The account is personal and non-transferable.
• The app requires 64-bit Windows 10 or Windows 11 and at least one IMAP or PEC email account with a third-party provider, whose contractual relationship remains outside the Provider's control.

4. Plans, prices and devices

The features included in each plan are described on thepricing page. Prices are in euro and include VAT where applicable; the final price, including any VAT for the buyer's country, is shown at checkout before the order is confirmed. The prices published at the time of purchase apply.

In-app promotional suggestions. On the Free andPlus plans the application may occasionally display promotional messages relating exclusively to the features of higher Mailamber plans (self-promotion). These messages can always be dismissed, do not come from third-party advertisers, contain no third-party advertising, and are selected solely on the basis of the plan active on your account — with no analysis of email content and no profiling (see theprivacy policy). The Premium plan shows no promotional messages at all.

5. Payments through Paddle

Purchases are concluded with Paddle.com Market Ltd («Paddle»), acting asmerchant of record: Paddle is the seller of record that collects payment, issues receipts and invoices and handles VAT. At the time of purchase,Paddle's checkout buyer terms also apply. The Provider remains solely responsible for the Mailamber service, its features and its support.

6. Term, renewal and cancellation

• Plus and Premium subscriptions run monthly or yearly andrenew automatically at the end of each period, at the price in force at renewal time.
• Before each renewal you receive an email notice with the amount and date of the charge.
• You can cancel at any time, on your own, from the account area: the plan stays active until the end of the period already paid for, with no further charges, after which the account automatically moves to the Free plan.
• Cancelling never causes data loss: your emails remain on your device and stay accessible on the Free plan.

7. Plan changes and failed payments

• Changing plan or billing cycle happens with automatic proration: on upgrade only the difference for the remaining period is charged; on downgrade the new plan starts at the end of the period already paid for.
• If a renewal payment fails (for instance an expired card), after any retry attempts the account automatically moves to the Free plan. No email is ever lost: your content stays on your device.

8. Right of withdrawal and refunds

If you are a consumer, you have the right to withdraw from the purchase within14 days of concluding the contract, without giving any reason, under Directive 2011/83/EU on consumer rights and, for Italian consumers, Articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005). Refunds are handled by Paddle as merchant of record. The procedure, effects and legal exceptions are described in therefund policy, which forms an integral part of these Terms.

9. Software license (EULA)

The Mailamber application is licensed, not sold, under aproprietary license. Without prejudice to theEnd-user license agreement (EULA), which supplements these Terms, the following conditions apply in summary:

• a personal, non-exclusive, non-transferable and revocable license, valid for the number of devices included in the active plan (1 for Free, 2 for Plus, 5 for Premium);
• copying, modifying, distributing, reselling, sublicensing, decompiling orreverse engineering the software is prohibited, except to the extent mandatorily permitted by law;
• all intellectual property rights in the software, the Mailamber trademark and the related materials remain the exclusive property of the Provider;
• versions marked as beta are provided for evaluation and may contain defects.

10. Acceptable use

You must not use the service or the application to:

• carry out unlawful activities or infringe third-party rights;
• send bulk unsolicited communications (spam) or run deceptive campaigns;
• compromise, probe or circumvent the security or availability of the Provider's or third parties' systems, including license and device limits;
• resell the service or make it available to third parties without authorisation.

In case of serious or repeated violations the Provider may suspend or terminate the account, with a reasoned notice where possible, without prejudice to any refunds due by law.

11. Warranties and liability

• Consumers benefit from the warranties provided by law, including the legal guarantee of conformity for digital content and digital services under Directive (EU) 2019/770 and, in Italy, Articles 135-octies et seq. of the Consumer Code. Nothing in these Terms excludes or limits rights that the law grants consumers on a mandatory basis.
• The Provider undertakes to keep the online services reasonably available, without guaranteeing uninterrupted operation; thanks to the local-first architecture, the app's core use does not depend on the Provider's online services.
• To the extent permitted by law, the Provider's aggregate liability is limited to the amount paid by the user in the 12 months preceding the harmful event. This limitation does not apply in cases of wilful misconduct or gross negligence, for personal injury, or to consumers' mandatory rights.
• The Provider is not responsible for third-party email services (IMAP/SMTP and PEC providers) that the user connects to through the application.

12. Changes to the service and these Terms

The Provider may evolve the service and update these Terms for legitimate reasons (new features, legal compliance, security). Material changes will be communicated by email with at least 30 days' notice. If you do not accept the changes you may cancel your subscription with effect from their entry into force; continued use of the service after that date constitutes acceptance. Changes have no retroactive effect on periods already paid for.

13. Governing law, jurisdiction and disputes

These Terms are governed by Italian law, without prejudice to any more favourable mandatory provisions of the country where the consumer habitually resides.

For disputes with consumers, the courts of the consumer's place of residence or domicile have jurisdiction; in all other cases the courts of Santa Maria Capua Vetere (Caserta, Italy) have exclusive jurisdiction.

Consumers may also use out-of-court alternative dispute resolution (ADR) procedures under Directive 2013/11/EU, by contacting the competent ADR bodies. The European online dispute resolution (ODR) platform was discontinued on 20 July 2025 by Regulation (EU) 2024/3228 and is no longer available. Before any formal step, we encourage you to write to us: nearly every problem is solved with an email tosupport@mailamber.app.

14. Contact

For questions about these Terms or the service:support@mailamber.app. For personal-data matters:privacy@mailamber.app.